The Hardware Information Does Not Match With Your Dongle Please Contact Autodata -
The error message is a security-related notification typically encountered by users of Autodata software (often version 3.45) when the application's licensing system detects a discrepancy between your computer's hardware and the expected security key.
This article provides a comprehensive guide to understanding why this error occurs and the steps you can take to resolve it, ensuring your software is back up and running. What Does This Error Mean?
: Open a Command Prompt as Administrator and run the command regsvr32 ChilkatCrypt2.dll
This article provides a comprehensive guide to understanding and resolving the "the hardware information does not match with your dongle please contact autodata" error, a common licensing issue encountered by professionals using Autodata diagnostic and technical information software. : Open a Command Prompt as Administrator and
Autodata relies on strict digital rights management (DRM) to protect its software from piracy. To enforce this, the software uses a physical USB security key (commonly called a dongle) or a software-bound license.
This specific error message is highly prevalent on older, offline versions of Autodata (such as versions 3.38 or 3.45). These legacy versions are frequently bundled with third-party emulation software or cracks. If the emulator crashes, loses registry paths, or gets flagged by antivirus software, the hardware validation loop breaks completely. Step-by-Step Troubleshooting Guide
If you intentionally bought a new computer or replaced a broken motherboard, the hardware fingerprint has changed permanently. The support team must update your account registry to bind the dongle to your new hardware signature. This specific error message is highly prevalent on
Allow the process to complete and then restart your computer.
If you pay for a legitimate subscription, .
Go to and select Exclusions .
: Use your UID with the provided keygen or license generator to create a new registry file (often named License.reg ).
Before upgrading your workshop computer, always ensure your Autodata license is deactivated, or inform Autodata support to prevent this licensing mismatch.
