You are sure your credentials are correct, but ProtonVPN keeps rejecting them. Here is the fix.
Open a web browser and log into your . Navigate to the left-hand menu and click on Downloads .
Alex had been using ProtonVPN for a few months to protect their online identity and access geo-restricted content. However, they had forgotten their login credentials in the chaos of moving to a new apartment. protonvpn username and password
or manual setups (such as the OpenVPN GUI, Tunnelblick on macOS, or installing the VPN directly onto a compatible home router). The "Feature"
Forgetting a password can be stressful, but Proton provides a secure password recovery process. Before you start, it helps to know which recovery methods you've set up, such as a recovery email address or a recovery phrase, as the best method depends on your situation. If you find yourself locked out, here's how to get back in: You are sure your credentials are correct, but
Disclaimer: This guide is based on current ProtonVPN documentation as of 2026.
Use these credentials to log into the official ProtonVPN apps (Windows, macOS, Android, iOS), the ProtonVPN web dashboard, and other Proton services like ProtonMail, Proton Drive, and Proton Calendar. OpenVPN/IKEv2 Credentials (Manual Setup) Navigate to the left-hand menu and click on Downloads
If your username and password are not working, check the following common issues: Two-Factor Authentication (2FA)
In your web browser, go to protonvpn.com/free-vpn and click the "Get Proton VPN Free" button. You will be taken to a page where you can enter a non-Proton Mail recovery email address. and configure it as a recovery address in case you lose your password.
Navigate to the or Downloads section in the left-hand menu. Scroll down to the OpenVPN / IKEv2 username section.
Proton uses zero-knowledge encryption. If you reset your password, you will immediately regain access to your ProtonVPN service. However, your encrypted data in Proton Mail or Proton Drive will become unreadable unless you have a backup recovery phrase or file. 4. Troubleshooting Login Failures