If the TV cannot connect to the internet, or if it is stuck in a boot loop, you will need to perform a firmware update via USB. This is commonly referred to as a "UPD TOP" update because it involves flashing the top-level firmware directly onto the board. What You Need A USB drive (formatted to FAT32). The correct update.zip or allupgrade_msd338.bin file specifically for the CVTEMSD338512M Go to product viewer dialog for this item. Steps to Perform a USB Update
Click on System Update or Software Update , then select Update Now .
| Metric | Before Update | After UPD TOP | |--------|---------------|----------------| | Boot time (cold start) | 42 seconds | 28 seconds | | Netflix load time | 11 seconds | 6 seconds | | App crashes (per week) | 3.2 | 0.7 | | Remote response lag | 0.4 seconds | 0.2 seconds | | User satisfaction | 68% | 89% |
If an update is available, follow the on-screen instructions to download and install it. Your TV may automatically prompt you to update.
Unplug all other HDMI and peripheral inputs, then restart the process using a different USB port.
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: Access the settings menu by navigating to Settings > Device Preferences > About to check your system build information. If the screen will not turn on, remove the TV's back panel to verify that "CVTEMSD338512M" is physically stamped onto the green circuit board.