When the call ends (either the customer hangs up or the agent clicks "Hangup Customer"), vicidial.php transitions into the "DEAD CALL" or "DISPO" (Disposition) screen. The agent cannot receive another call yet.
It manages the two-stage login process where agents must first authenticate their phone/webphone and then their user credentials to access a specific campaign. Call Control:
foreach ($leads as $lead) $agent_score = isset($skillScores[$lead['user_id']]) ? $skillScores[$lead['user_id']] : 50; $skill_factor = ($agent_score / 100) * $this->config['skill_weight'];
$ch = curl_init($api_url . '?' . http_build_query($params)); curl_setopt($ch, CURLOPT_RETURNTRANSFER, true); $response = curl_exec($ch); curl_close($ch); agc vicidialphp work
This code demonstrates how external PHP scripts can interact with VICIdial's Agent API to control the agent's state, mirroring the actions an agent would take through the vicidial.php interface.
The script located at /agc/vicidial.php serves as the foundational for VICIdial , the world's most widely deployed open-source contact center suite. This critical component bridges the gap between terminal call-routing engines like Asterisk and the graphical workspace used by call center agents.
In vicidial.php , after lead is added to queue, call: When the call ends (either the customer hangs
The page displays customer information for live calls and allows agents to disposition calls (e.g., mark as "Sale" or "Not Interested"). Call Flow Logic:
The file vicidial.php , located within the (astGUIclient) directory, serves as the core agent interface for the VICIdial open-source contact center suite. It is the primary web page where agents log in to manage inbound and outbound calls, view scripts, and record customer data. The Role of agc/vicidial.php in Call Center Operations
In the world of open-source call center software, ViciDial stands out as the most widely used predictive dialer globally. At the heart of ViciDial’s agent-facing operations sits a single, critical file: agc/vicidial.php . Call Control: foreach ($leads as $lead) $agent_score =
if (!$conn) die("Connection failed: " . mysqli_connect_error());
$ffmpeg = FFmpeg::create();
If agents complain that their screens freeze or fail to display customer data when a call arrives, the culprit is rarely vicidial.php itself. Instead, it is usually a breakdown in the backend AJAX loop.